TELECOM CLM's activity focuses on providing services related to telecommunications and information technologies. Its strategic objective is to offer products and services with a level of quality that makes them competitive and suited to the needs of its clients and the environment in which these activities are carried out.

The expansion of new technologies and the opening to public networks offer TELECOM CLM new channels to reach customers and establish relationships with other entities, thereby enhancing its business processes. However, these new technologies and relationships increase the level of risk associated with the exposure of TELECOM CLM's information and communications.

Information is considered a strategic asset of TELECOM CLM. In this context, a reference framework has been established which defines the guidelines for action through a preventive, informative, reactive, and learning-based approach, to ensure that the integrity, availability, confidentiality, authenticity, and traceability of TELECOM CLM’s information and that of its clients are not compromised.

To achieve these objectives, TELECOM CLM has implemented an Integrated Management System for Quality, Environmental, and Information Security in accordance with ISO 9001, ISO 14001, and ISO 27001 standards, and has adopted this Policy which represents the commitment to:

Seek the satisfaction of our customers by ensuring defect-free, quality products and services delivered within the desired timeframe and at competitive prices, as a way to guarantee the continuity and growth of the organization.

The Management's commitment to the continuous improvement of its activities, products, services, and the Integrated Quality, Environmental, and Information Security System itself through data analysis.

The commitment to comply with the requirements of interested parties, with applicable laws and regulations, as well as other quality, environmental, and information security requirements agreed upon with our clients, maintaining a continuous commitment to adhere to them.

Understanding the needs and expectations of interested parties.

Prevent pollution through the implementation of appropriate and feasible organizational and technological measures, within the scope of its competence and resources.

Management is committed to environmental protection, including pollution prevention, and other specific commitments relevant to the organization's context, such as the sustainable use of resources or others.

TELECOM CLM assumes as a premise of its Information Security Policy the adaptation of both information systems and physical storage devices to municipal, regional, ministerial regulations and regulatory bodies.

The objective is to provide employees, clients, and visitors with appropriate security measures within TELECOM CLM's facilities and information systems.

The information security that TELECOM CLM collects, processes, stores, and transmits is essential to safeguard its assets and those of its shareholders.

TELECOM CLM may restrict access to its information, whether related to people or physical or logical objects, for which an access control system has been established.

Security is a responsibility that concerns all employees and collaborators of TELECOM CLM, who must carry out their activities while ensuring the proper protection of TELECOM CLM’s assets by knowing, understanding, and applying the security rules and procedures.

The security of information, systems, and the devices that collect, process, store, and transmit it is essential to ensure the operational continuity of the business. To guarantee the Confidentiality, Integrity, Availability, Authenticity, and Traceability of such information, the necessary Policies, Standards, Procedures, and Security Mechanisms have been established. It will therefore adhere to what is described in TELECOM CLM's Internal Regulatory Framework.

Information security must be considered as part of the regular operations, being present and applied from the initial design of processes and information systems.

It is essential to have up-to-date inventories of the services and the information assets that support them, their responsible parties or owners, and the associated risks; this enables continuous analysis and allows for the design and implementation of new security measures and mechanisms with proper change management.

The value of the information will be known, for which classification methods will be specified according to its level of importance to the organization, developing associated processes for its handling, storage, transmission, declassification, access, reproduction, and destruction according to its classification level.

The Integrated Quality, Environmental, and Information Security Management System is suitable for TELECOM CLM's purpose and is based on the knowledge and assessment of its processes and environmental aspects.

This Policy is the framework for establishing objectives that continuously improve the quality of the services we provide, our behavior from an environmental perspective, and the effectiveness of the Integrated Management System for Quality, Environment, and Information Security.

All TELECOM CLM employees are urged to support this policy and perform their work in such a way that the improvement objectives established in accordance with it can be achieved.